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Summary:

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-Informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students' need for safety; how proper furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe. [Provided by publisher]

Table of Contents:

• Part I: Adverse childhood experiences and trauma-informed care
• Trauma and adverse childhood experiences
• The trauma-informed approach to service
• Trauma-informed care and libraries
• The trauma-informed library environment
• Part II: The six guiding principles of trauma-informed approaches
• Safety
• Trustworthiness and transparency
• Peer support
• Collaboration and mutuality
• Empowerment, voice, and choice
• Cultural, historical, and gender issues
• Part III: Creating a culture of trauma-informed care in libraries
• Assessing organizational readiness
• The library as sanctuary
• Becoming a trauma-informed library workforce
• Planning for trauma-informed services
• Appendix: Adverse childhood experiences questionnaire.

Author/Creator:

Tolley, Rebecca, 1971- , author

Languages:

English

Language Notes:

Item content: English

Main Work:

A trauma-informed approach to library services [by Tolley, R.]

Other Related Resources:

Print version: Trauma-informed approach to library services [by Tolley, R.] (Chicago : ALA Editions, 2020 — ISBN 9780838919811; LCCN 2020009880; OCLC Number 1153340381)

Subjects:

Libraries and people with social disabilities — United States

Library outreach programs — United States

Psychic trauma

Libraries and people with social disabilities

Library outreach programs

United States

General Notes:

Includes bibliographical references (pages 155-162) and index.
Description based on: Online resource; title from PDF title page (ProQuest Ebook Central, viewed 10 March 2022).

Physical Description:

1 online resource (xii, 180 pages) : illustrations

Digital Characteristics:

text file

Call Numbers:

Z711.92.S6 T65 2020eb

ISBNs:

9780838938355 (electronic book, PDF)
0838938353 (electronic book, PDF)
9780838919811 (paperback, alkaline paper) [Invalid]
0838919812 (paperback, alkaline paper) [Invalid]

OCLC Numbers:

1292972097