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Summary:

Abstract: Case Studies in Knowledge Management provides case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. A variety of KM issues are explored, including issues associated with building a KMS, organizational culture and its effect on knowledge capture, sharing, re-use, strategy, and implementation of KM initiatives and a KMS. The benefit of focusing on case and action research is that this research provides an extensive and in-depth background and analysis on the subjects, providing readers with greater insight into the issues discussed.

Table of Contents:

• Section I: Knowledge Management in Support of Organizational Learning: Chapter I. Learning from Simple Systems: The Case of JPL 101 / Lynne P. Cooper ... [et al.]
• Chapter II. A Knowledge Management Case Study in Developing, Documenting, and Distributed Learning / Brigette McGregor-MacDonald.
• Section II: Knowledge Management in Support of Retaining Organizational Knowledge: Chapter III. A Case Study on Assessing the Readiness of Professional Services Company to Build an Organizational Memory Information System / Hani Abel-Aziz, Khaled Wahba
• Chapter IV. Rebuilding Core Competencies When a Company Splits: A Case Study of Assessing and Rebuilding Expertise / Gail Corbitt.
• Section III: Knowledge Management Strategy: Chapter V.Exploring the Impacts of Knowledge (Re)Use and Organizational Memory on the Effectiveness of Strategic Decisions: A Longitudinal Case Study / Afsoun Hatami, Robert D. Galliers
• Chapter VI. Governance of Strategies to Manage Organizational Knowledge: A Mechanism to Oversee Knowledge Needs / Suzanne Zyngier, Frada Burstein, Judy McKay
• Chapter VII. Challenges in Developing a Knowledge Management Strategy for the Air Force Material Command / Summer E. Bartczak, Ellen C. England.
• Section IV: Knowledge Management in Support of Projects: Chapter VIII. Knowledge Management in a Project Climate / Elayne Coakes, Anton Bradburn, Cathy Blake
• Chapter IX.Where Knowledge Management Resides within Project Management / Jill Owen, Frada Burstein.
• Section V: Knowledge Management is Support of Knowledge Transfer: Chapter X. Organizational Knowledge Sharing Based on the ERP Implementation of Yongxin Paper Co., Ltd. / Zhang Li, Tian Yezhuang, Li Ping
• Chapter XI. Supporting Research and Development Processes Using Knowledge Management Methods / Thomas Han, Bernhard Schmiedinger, Elisabeth Stephan
• Chapter XII. Know-CoM: Decentralized Knowledge Management Systems for CooperatingDie- and Mold-Making SMEs / Florian Bayer ... [et al.].
• Section VI: Issues in Knowledge Management: Chapter XIII. Reserve Bank of New Zealand: Journey Toward Knowledge Management / Yogesh Anand, David J. Pauleen, Sally Dexter
• Chapter XIV. A Comparative Case Study of Knowledge Resource Utilization to Model Organizational Learning / Colin White, David Croasdell
• Chapter XV. Implementing Knowledge-Enabled CRM Strategy in a Large Company: A Case Study from a Developing Country / Minwir Al-Shammari
• Chapter XVI. Why Knowledge Management Fails: Lessons from a Case Study / Ivy Chan, Patrick Y.K. Chau
• Chapter XVII. Infosys Technologies, Limited / Nikhil Mehta, Anju Mehta
• Chapter XVIII. Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program / Eliot Rich, Peter Duchessi.
• Section VII: Knowledge Management Outcomes: Chapter XIX. Knowledge Management for Healthcare: Using Information and Communication Technologies for Decision Making / A.N. Dwivedi, Rajeev K. Bali, R.N.G. Naguib
• Chapter XX. Productivity Impacts from Using Knowledge / Murray E. Jennex.

Contributors:

Jennex, Murray E., 1956-

IGI Global

Languages:

English

Language Notes:

Item content: English

Related Series:

Cases on information technology series

Subjects:

Knowledge management — Case studies

Knowledge management

Genres:

Case studies

General Notes:

Issued as part of Cases on information technology series (CITS).
Includes bibliographical references and index.
Description based on online resource; title from PDF title page (viewed on June 1, 2010).

Physical Description:

1 online resource (xii, 372 pages) : illustrations

Digital Characteristics:

text file

Call Numbers:

HD30.2 .C237 2005eb

ISBNs:

9781591403531 (ebook)
1591403537 (ebook)
1591403510 (hardcover) [Invalid]
9781591403517 (hardcover) [Invalid]
9781591403524 (pbk.) [Invalid]
1591403529 (pbk.) [Invalid]

Other Standard Numbers:

Digital Object Identifier: 10.4018/978-1-59140-351-7

OCLC Numbers:

70726518

Other Control Numbers:

gtp00541178 (source: CaBNVSL)
[Unknown Type]: igi00000125