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Table of Contents:

• Machine generated contents note: ch. 1 Overview of Professional Library Reference Service
• What Makes Reference Work a Professional Job?
• Reference Work Adds Library Value to Your Community
• Reference Service as Authority-Based
• Reference Service as Lifelong Learning Support
• Reference Service as Supporting Civic Engagement
• Recognizing Formal Reference Questions
• Responding to Reference Needs
• Communication
• Resource Awareness
• Question-Specific Evaluation
• Just-in-Time Teaching
• Passive and Indirect Reference Guidance
• Notes
• ch. 2 Communication and Reference Work
• Communication Is Dynamic
• Take Responsibility for Good Communication
• Tips for Optimizing Successful Communication
• Reference Interview
• Identifying the Information Gap: Establishing the Question

• Power of Open-Ended Questions
• Clarifying What Is Being Said
• Verify
• Identifying Contextual Details
• Completing the Interview
• Follow-Up
• Referring a Question
• "No" Should Never Be the Final Answer
• Before Making a Referral
• Types of Referral
• Providing the Results of a Referral, Including an Interlibrary Loan
• Personalities and Behavioral Considerations
• RUSA Guidelines for Behavioral Performance
• Guidelines for Specific Age Demographics
• Guidelines for Specific Subject Areas of Inquiry
• Handling Communication Challenges
• Linguistic Challenges
• Communication Challenges Arising from Minimized Physical or Intellectual Capacities
• Not So Final Word on Communication
• Notes
• ch. 3 Professional Ethics of Reference Service
• Professional Codes of Ethics
• ALA's Code of Ethics
• Ethics and Reference Services to Special Populations
• Ethical Reference Practices
• Useful Resource Organization Is an Ethical Matter
• Equitable Service Policies
• Equitable Access
• Accurate, Unbiased, and Courteous Responses to All Requests
• Intellectual Freedom
• Privacy
• Confidentiality
• Respect for Intellectual Property Rights
• Treatment of Coworkers
• Distinguishing between Personal Convictions and Professional Duties
• Practicing Professional Development and Supporting It in Others
• Reference Services and the Law
• Children's Internet Protection Act
• Current Status of the USA PATRIOT Act
• Laws and Ethics with Mutually Supported Ends
• Disability as a Legal Status
• Copyright and Fair Use
• Other Ethical Codes of Interest to Reference Staff
• Notes
• ch. 4 Building and Maintaining a Reference Collection
• Know Your Community
• Budget
• Reference Sources Should Include a Variety of Format Types
• Print and Bound Materials, Including Books and Pamphlets
• Subscription Databases
• Multimedia Formats
• Make Use of Standard Selection Aids
• Strive for Balance of Subject Area Development
• Identifying Experts as Development Resources
• Maintain the Reference Collection, Not Necessarily Its Material Pieces
• Evaluating Reference Sources
• Print
• Databases
• Open Web
• Standing Orders and Subscriptions
• Multimedia
• Community Agencies and Experts
• Notes
• ch. 5 Organizing Print and Electronic Reference Sources
• Understanding Organization within Traditional Books
• Searching Print Reference Sources
• Bibliographies
• Indexes and Abstracts
• Dictionaries
• Encyclopedias
• Almanacs
• Directories
• Handbooks and Manuals
• Atlases
• Using Children's Nonfiction as Reference Resources
• Online Resource Structures
• Databases Accessible through Internet Connections
• Websites
• Locating Websites for Reference Work
• From Analysis of the Information Need to Web Searching Structure
• Evaluating a Website's Authority
• Resources Intended to Guide Reference Staff to More Resources
• Notes
• ch. 6 Library Catalogs and Bibliographies
• Online Catalog Is a Database
• Searching the Catalog
• Documentation of e-Resources in the Local Catalog
• Using the Catalog as an Information Resource in Itself
• OCLC WorldCat
• Teaching Others Efficient Use of the Library Catalog
• Union Catalogs
• Bibliographies as Information Finding Aids
• Trade Bibliographies: What's Available to Acquire?
• Subject Bibliographies
• Where We Go from Here
• Notes
• ch. 7 Understanding the Role of Serials in Knowledge Publishing
• Serials and Reference Concerns
• Newspapers
• Magazines
• Journals
• Annuals
• Catalogs
• Subscription Databases and Periodical Access
• Understanding Embargoes
• Commercial Periodical Database Purchase Decisions
• Using Archival Serials Sources
• Microforms: Fiche, Film, and the Machines to Read Them
• Digitized Collections
• Because We Can't Know Something about Everything
• Note
• ch. 8 Background Information and Definitions: Encyclopedias and Dictionaries
• Encyclopedias
• General Commercial Encyclopedias for Adults
• Wikipedia
• General Encyclopedias for Younger Teens and Children
• Subject Encyclopedias
• Dictionaries and Usage Guides That Treat English and Other Languages
• Oxford English Dictionary (OED)
• Other Authoritative English Language Dictionaries
• Dictionaries Documenting Other Languages
• Formal English Usage Guidance
• Dictionaries for Children
• Subject Dictionaries and Subject Thesauri
• Where We Are Going Next
• Notes
• ch. 9 Finding Facts Fast: Ready Reference
• Data Traditionally Delivered through General Almanacs
• Directories
• Telephone Directories
• Business Directories
• Locating Literary Quotations
• Handbooks and Manuals for Quick Facts
• Facts about Countries and Cultures
• Maps and Giving Directions
• Statistics and Conversion Tables
• Authoritative Breaking News Sources
• Local Government Information
• Mobile Apps
• Notes
• ch. 10 Using the Web to Guide Your Community to Authoritative Information
• Web as a Reference Tool
• Finding and Using Free Web Sources
• Web Is a Fluid Collection
• Search Engines
• Constructing a Good Search
• Evaluating Search Results
• Searching for Web-Based Reference Support
• Experts' Sites
• Searching Blogs
• Digital Collections from World Libraries
• Reference Section of the Library's Website
• Seasonal Resources
• Notes
• ch. 11 Reference Service Delivery Models
• New Tools
• Evaluating Reference Services
• In-House Models
• Single-Point Service Desks
• Roving Reference Staff
• Interactive Reference Services Online
• Formal Readers Advisory
• Community-Based Delivery Models
• Deploying Reference Staff Outside the Library Building
• Reference Staff Presence at Community Events
• Taking Reference Support into the Community
• Publishing and Other Production Support
• Supporting Civic Engagement through Reference Programming
• Building Community Archives through Crowdsourcing
• Notes
• ch. 12 Networking and Professional Development
• Professional Development Technologies
• Webinars
• Web-Based Course Participation
• E-Mail Lists
• Using Professional Blogs
• Twitter
• Networking with the Local Community
• Reference Staff's Role in the Local Community
• Networking with Other Libraries and Library Staff
• State Libraries, Regional Consortia, and Local Systems
• Professional Association Membership
• Reference Staff Training
• Beyond Formal Instruction
• Notes.

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Author/Creator:

Goldsmith, Francisca , author

Languages:

English

Language Notes:

Item content: English

Main Work:

Crash course in contemporary reference [by Goldsmith, F.]

Other Related Resources:

Print version: Crash course in contemporary reference [by Goldsmith, F.] (Santa Barbara, CA : Libraries Unlimited, [2017] — ISBN 9781440844812; LCCN 2016030068)

Related Series:

Crash course series (Westport, Conn.)

Subjects:

Reference services (Libraries)

Reference services (Libraries) — United States

United States

General Notes:

Includes bibliographical references and index.
Description based on online resource; title from digital title page (viewed on November 17, 2016).

Physical Description:

1 online resource.

Digital Characteristics:

text file

Call Numbers:

Z711 .G64 2017eb

ISBNs:

9781440844829
1440844828
9781440844812 [Invalid]
144084481X [Invalid]

Library of Congress Control Numbers:

2016036892

OCLC Numbers:

956530320

Other Control Numbers:

EBC4723166 (source: MiAaPQ)
[Unknown Type]: ybp13232446