More Details

Table of Contents:

• Title page; Table of Contents; Copyright; Dedication; List of Contributors; About the Editor; Acknowledgements; Section I: Introduction; Chapter 1. Introduction; References; Section II: Quality, Universities and Their Libraries; Chapter 2. Quality, Universities and Their Libraries: An Overview; Abstract; Case Studies; References; Chapter 3. The Institutional HE Quality Perspective; Abstract; Internal Measures; Surveys; Other Mechanisms; Quality Assurance Agency; Impact; References; Chapter 4. Academic Libraries and Quality Reviews Within the United Kingdom; Abstract; Principles
• Reviewing Higher EducationThe Quality Code; Perceptions from the Academic Library Community; Evidence of Good Practice and Recommendations for Improvement; Conclusions; References; Chapter 5. Self and Peer Assessment at Maynooth University Library; Abstract; Context; Elements in the Quality Review process; Peer Review Report and Quality Improvement Plan 2010; Outcomes; Conclusion; Section III: Reviews of Library Services; Chapter 6. Reviews of Library Services: An Overview; Abstract; Reviews of the Overall Service; References; Chapter 7. Review of the Cardiff University Health Library Service
• AbstractRationale; Aims and Objectives; Methods; Outcomes; How the Report was Used; Impact; Conclusions; References; Chapter 8. Review of Learning Resources, Regent's College London (Now Regent's University London); Abstract; Introduction, Rationale and Context; Methodology; Outcomes; Use of the Review; Impact; Conclusions; Section IV: Academic Libraries and Student Support; Chapter 9. Academic Libraries and Student Support: An Overview; Abstract; Background; Standards, Monitoring and Evaluation; Student Lifecycle; New and Innovative Services; Student Engagement and Patron-Driven Acquisition
• Removing Barriers and Reaching OutCase Studies and Further Reading; References; Chapter 10. The National Student Survey: The University of Sheffield Library; Abstract; Introduction; A Brief History of Surveys at Sheffield; The Library Response; Next Steps; The NSS and the Developing Quality Management Agenda; Lessons for the Future; References; Chapter 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects; Abstract; Introduction; User Involvement in Service Design Processes; Methodology
• The Recruitment of Lead UsersThe Codesign Process; The Effect of User Involvement; The Implications of Codesign for Service Implementation and Operation; Discussion; Conclusion and Limitations; References; Chapter 12. The Development and Review of Library Customer Service Quality at Loughborough University Library; Abstract; Background and the Retail Approach; Recruitment; Library Values; Development of Staff Skills Through Training; Investors in People (IIP) and Customer Service Excellence (CSE); External and Internal Validation; The Benefits and Challenges of Our Plan; The Future

Contributors:

Atkinson, P. J. , editor

Languages:

English

Language Notes:

Item content: English

Other Related Resources:

Print version: Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision [by Atkinson, J.] (Elsevier Science,c2016 — ISBN 9780128021057)

Related Series:

Chandos information professional series

Subjects:

Academic libraries — Quality control

Academic libraries — Reference services — Evaluation

Academic libraries

General Notes:

Includes bibliographical references and index.
Description based on: Online resource; title from PDF title page (EBSCO, viewed March 30, 2016).

Physical Description:

1 online resource.

Digital Characteristics:

text file

Call Numbers:

Z675.U5 Q355 2016eb

ISBNs:

9780081001349 (electronic bk.)
0081001347 (electronic bk.)
9780128021057 (print) [Invalid]
0128021055 [Invalid]

OCLC Numbers:

942588107