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Table of Contents:

• Machine generated contents note: pt. I Setting the stage for accountability
• 1. need for results from HR
• pressure is on!
• expanded role of human capital
• Payoff of measuring the HR contribution
• self-assessment tool
• 2. Measuring the HR contribution: A history of approaches
• Surveys
• HR reputation
• HR accounting
• HR auditing
• HR case studies
• HR cost monitoring
• Competitive benchmarking
• HR key indicators
• HR effectiveness index
• HR management by objectives
• HR profit centers
• Return on investment
• HR relationships between variables

• Predictive models
• Summary
• 3. results-based analytics model
• Human capital analytics maturity
• Types of data
• Types of analytics projects
• Human capital analytics model
• Purposes of measurement, evaluation, and analytics
• HR measurement and evaluation myths
• Obstacles to measuring the contribution
• Benefits of human capital analytics
• Summary
• 4. Management influence on human resources accountability
• management support dilemma
• Improving commitment and support
• Developing partnerships with managers
• Manager workshop on human resources management
• Tying bonus plans with human resources measures
• Summary
• pt. II Measuring the impact and ROI of specific HR programs
• 5. Achieving business alignment with human resources programs
• importance of business alignment
• Determining the payoff needs
• Determining business needs
• Determining performance needs
• Determining learning needs
• Determining preference needs
• Case study
• Summary
• 6. Selecting the solution and developing objectives
• Combining data from different sources
• Determining the significance of the cause
• Matching solutions to needs
• Using a matrix diagram
• Selecting solutions for maximum payoff
• Levels of objectives for solutions
• importance of specific objectives
• Summary
• 7. Collecting data
• Data collection issues
• Questionnaires
• Surveys
• Tests
• Interviews
• Focus groups
• Observation
• Organizational performance data
• Action plans
• Sampling
• Summary
• 8. Analyzing relationships, causation, and attribution
• Correlation and causation
• Experimental versus control groups
• Trend line analysis
• Forecasting methods
• Estimates
• Questionnaires and surveys
• Interviews
• Focus groups
• Brainstorming
• Cause-and-effect model
• Other tools
• Select the technique
• 9. Monetary benefits, costs, and ROI
• ROI process model
• Key steps in converting data to money
• Standard monetary values
• When standard values are not available
• Technique selection and finalizing value
• Capturing fully loaded costs
• Specific costs to include
• Calculating ROI
• Case study
• Benefits of ROI analysis
• Summary
• 10. Reporting results and driving improvement
• importance of communicating results
• Seven steps for communicating results
• Driving improvement
• Case study
• Summary
• pt. III Measuring and reporting the total HR function
• 11. How much should you invest in HR?
• Let others do it
• Invest the minimum
• Invest with the rest
• Invest until it hurts
• Invest as long as there is a payoff
• 12. Do HR practices add value?
• Index of HR effectiveness
• Gallup studies
• service-profit chain
• Huselid Becker studies
• Watson Wyatt studies
• Deloitte & Touche studies
• Other studies
• Disadvantages
• Advantages
• Summary
• 13. Measuring specific human resources functions and processes
• Recruitment and selection
• Learning and development
• Compensation
• Fair employment practices
• Employee relations and labor relations
• Safety and health
• Human capital management systems
• Summary
• 14. Developing an executive-friendly HR scorecard
• Innovation
• Creativity
• Employee perceptions
• Workforce stability
• Employee capability
• Learning
• Human capital investment levels
• Leadership
• Productivity
• Workforce profile
• Job creation and recruitment
• Compensation and benefits
• Compliance and safety
• Employee relations
• Summary.

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Author/Creator:

Phillips, Jack J., 1945- , author

Contributors:

Phillips, Patricia Pulliam , author

Smith, Kirk , author

Languages:

English

Language Notes:

Item content: English

Main Work:

Accountability in human resource management: connecting HR to business results [by Phillips, J.J.]

Subjects:

Personnel management — Evaluation

General Notes:

Includes bibliographical references and index.
Electronic reproduction. Ipswich, MA Available via World Wide Web.
Description based on print version record.

Physical Description:

1 online resource.

Call Numbers:

HF5549 .P4588 2016

ISBNs:

9781317437192 (electronic bk.)
1317437195 (electronic bk.)
9781138909946 [Invalid]
1138909947 [Invalid]
9781138909953 [Invalid]
1138909955 [Invalid]

OCLC Numbers:

945552691

Other Control Numbers:

1204257 (source: EbpS)
[Unknown Type]: ybp12903081