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Summary:

"Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries"-- [Provided by publisher]
"This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"-- [Provided by publisher]

Table of Contents:

• Machine generated contents note: pt. 1 SKILLS AND SERVICES
• 1. Participatory Approaches to Building Community-Centered Libraries / Buffy J. Hamilton
• 2. Guiding Learners: Information Literacy / Alesia McManus
• 3. Reference Interview Revisited / M. Kathleen Kern
• 4. Readers' Advisory Services as Reference Services / Jessica E. Moyer
• pt. 2 CONTENT AND INFORMATION SOURCES
• 5. Reference Publishing in the 21st Century: Lead, Follow, or Get Out of the Way / Rolf Janke
• 6. Wikipedia, User-Generated Content, and the Future of Reference Sources / Phoebe Ayers
• pt. 3 TOOLS AND TECHNOLOGIES
• 7. Discovery Tools / Michael Courtney
• 8. Collaborative Virtual Reference: Past, Present and Future Trends / Kris Johnson
• 9. Value of Reference Services: Using Assessment to Chart the Future / Amanda Clay Powers
• Innovation in Action: Studies and Examples
• A. Alienation, Acceptance, or Ambiguity?: A Qualitative Study of Librarian and Staff Perceptions of Reference Service Change / Kaya van Beynen
• B. Meet Your Personal Librarian / Martha Adkins
• C. Roving Reference / Kevin Saw
• D. On-Call Reference / Krista Schmidt
• E. Peer Reference Tutoring / Michelle Twait
• F. Single Service Point / Mary E. Anderson
• G. Community Outreach Through LibGuides / Kirstin Dougan

• H. 24/7 Global Virtual Reference Cooperation: The Case of Question Point / Susan McGlamery
• I. Serving the “r;Somewhere Out There”r; Patron: The View From the Digital Cooperative Reference Desk / Nicolette Warisse Sosulski
• J. Integration of Library Resources Into the Course Management System / Margaret Driscoll
• K. Negotiating Space for the Library: Embedding Library Resources and Services Into a University Learning Management System / James Williams
• L. Boosting User Engagement With Online Social Tools / Georgina Parsons
• M. You Have a Question, So Tweet Me Maybe: A Study in Using Twitter for Reference / Amanda L. Folk
• N. Embedding LibraryThing for Libraries in the Online Library Catalog / Amanda Viana
• O. Crowd Ask: Crowdsourcing Reference and Library Help / Tao Zhang
• P. Guide to Reference: A Solution for Teaching Reference Sources / Denise Beaubien Bennett
• Q. Reference to Patrons With Disabilities / Michael Saar
• R. Discovery Service: Goals, Evaluation, and Implementation of OhioLINK Academic Consortium / Theda Schwing
• S. OCLC and Discovery / John McCullough
• T. Discovery and the Digital Reference Desk / Andrew Nagy
• U. Reference: An Architect's View / Rayford W. Law
• V. Addressing User Intent: Analyzing Usage Logs to Optimize Search Results / Christine Stohn
• W. Educating Reference Librarians for First-Day Success / Christinger Tomer
• Where Do We Go From Here? / John G. Dove.

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Contributors:

Tyckoson, David A. , editor

Dove, John G., 1946- , editor

Languages:

English

Language Notes:

Item content: English

Other Related Resources:

Print version: Reimagining reference in the 21st century (West Lafayette, Indiana : Purdue University Press, [2015] — ISBN 9781557536983; LCCN 2014033967)

Related Series:

Charleston insights in library, archival, and information sciences

Subjects:

Reference services (Libraries)

Electronic reference services (Libraries)

Internet in library reference services

Reference services (Libraries) — Information technology

Reference librarians — Effect of technological innovations on

Reference services (Libraries) — Case studies

Reference librarians

Genres:

Case studies

General Notes:

Includes bibliographical references and index.
Electronic reproduction. Ipswich, MA Available via World Wide Web.
Description based on print version record.

Physical Description:

1 online resource.

Digital Characteristics:

text file

Call Numbers:

Z711 .R465 2015

ISBNs:

9781612493664
1612493661
9781612493657
1612493653
9781557536983 [Invalid]
1557536988 [Invalid]

OCLC Numbers:

898177267

Other Control Numbers:

926316 (source: EbpS)
[Unknown Type]: ybp11778435