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Table of Contents:

• Prologue : is the reference interview dead?
• A literature review of the reference interview
• Scenario 1. Virtual reference : less is more
• Scenario 2. A phone interview : save the time of the reader
• Scenario 3. At the reference desk : Harry Potter and the secrets of Hogwarts
• Scenario 4. Virtual in Vegas
• Scenario 5. An unlikely answer : under a window of stained glass
• Scenario 6. Earthquake reference
• Scenario 7. Helping publish not perish
• Scenario 8. My so-called Second Life
• Scenario 9. Reviving the reference interview : from desk to chat to phone
• Scenario 10. A reference interview in 2025
• Scenario 11. Hybrid reference : blending the reference interview and information literacy
• Scenario 12. A surprise at Rosey's Beauty Salon : towards ethos, values, and codes of ethics
• Scenario 13. The reference interview thrives
• A conceptual model for online chat reference answer accuracy.

Author/Creator:

Harmeyer, Dave, 1956- , author

Languages:

English

Language Notes:

Item content: English

Main Work:

The reference interview today: negotiating and answering questions face to face, on the phone, and virtually [by Harmeyer, D.]

Subjects:

Reference services (Libraries)

Electronic reference services (Libraries)

General Notes:

Description based on print version record.
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. Available via World Wide Web.

Physical Description:

1 online resource.

Digital Characteristics:

text file

Call Numbers:

Z711 .H419 2014eb

ISBNs:

0810888165 (electronic bk.)
9780810888166 (electronic bk.)
9780810888159 (pbk., alk. paper) [Invalid]
0810888157 (pbk., alk. paper) [Invalid]

OCLC Numbers:

874320197

Other Control Numbers:

EBC1633777 (source: MiAaPQ)