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Table of Contents:

• Pt. I. The Value of Resolution
• 1. Resolution: Getting Beyond Conflict, Compromise, and Settlement
• 2. ROI and The Costs of Conflict: Pay Now or Pay Later
• Pt. II. A Better Way of Resolving Conflict
• 3. Two Brothers: Their Story of Resolution
• 4. The Craft of Resolution: A Road Map for Resolving Conflict
• Pt. III. Resolution: Ten Principles of Resolutionary Thinking
• 5. Principle 1 - Believing in Abundance
• 6. Principle 2 - Creating Partnership
• 7. Principle 3 - Being Creative
• 8. Principle 4 - Fostering Sustainable Collaboration
• 9. Principle 5 - Becoming Open
• 10. Principle 6 - Forming Long-Term Collaborations
• 11. Principle 7 - Relying on Feelings and Intuition
• 12. Principle 8 - Disclosing Information and Feelings
• 13. Principle 9 - Learning Throughout the Resolution Process
• 14. Principle 10 - Becoming ResponseAble
• Pt. IV. The Craft of Resolution: A Step-by-Step Guide
• 15. Step 1 - Your Attitude of Resolution
• 16. Step 2 - Stories: Telling and Listening

• 17. Step 3 - Listening for a Vision of Resolution
• 18. Step 4 - Getting Current and Complete
• 19. Step 5 - Reaching Agreement in Principle
• 20. Step 6 - Crafting the New Agreement
• 21. Step 7 - Resolution
• 22. Applying the Principles: The Craft of Resolution
• 23. Benefits and Utility: The Cycle of Resolution
• Pt. V. When You Need Professional Help
• 24. Using the Power of the Legal System
• 25. Choosing a Professional:The Resolutionary
• Pt. VI. The Power of Resolution
• 26. Building a Culture of Agreement and Resolution
• Resource A. Preparing for a Conflict Resolution Process
• Resource B. Cycle of Resolution Facilitation Tutorial
• Resource C. Local Actions You Can Take
• Resource D. The Cycle of Resolution.

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Author/Creator:

Levine, Stewart

Languages:

English

Language Notes:

Item content: English

Main Work:

Getting to resolution: turning conflict into collaboration [by Levine, S.]

Related Series:

BK business book

Subjects:

Dispute resolution (Law) — United States

Mediation — United States

Conflict management

Dispute resolution (Law)

Mediation

United States

General Notes:

Includes bibliographical references and index.

Physical Description:

xxiv, 270 pages : illustrations ; 22 cm.

Call Numbers:

KF9084 .L48 2009

ISBNs:

9781576757710 (pbk., alk. paper)
1576757714 (pbk., alk. paper)

Library of Congress Control Numbers:

2009028809

OCLC Numbers:

426147395